Shipping Rates
We deliver within South Africa only. Choose courier delivery, free collection where available, or arrange your own courier after your order is ready.
Preparing your order
- Retail: typically 2–3 working days to prepare after payment is received.
- Wholesale: generally 5–10 working days to prepare before courier transit.
Preparation and delivery are separate. Larger orders, made-to-order colours and busy periods may take longer. Working days exclude weekends and public holidays. If you have a fixed deadline, please contact us before ordering so we can confirm the current lead time.
Delivery times
Courier delivery typically takes 2–4 working days after dispatch. Outlying areas may take longer. These timeframes are estimates, not guaranteed delivery dates.
Shipping charges
Available delivery services and charges are shown at checkout for your delivery address and order. Shipping is charged separately. Costs can vary with destination, parcel size and order quantity; crinkle paper is bulky, so weight alone does not determine the courier charge.
For large or mixed business orders, request a quote with your quantities and delivery details.
Collection and your own courier
Collection is free where offered at checkout. We operate online and do not have a walk-in retail shop. Please wait for your ready-for-collection email before arranging collection. That email confirms the collection address, directions and arrangements.
You are welcome to send your own courier once we confirm that your order is ready. Email us with your order number and courier details so we can coordinate the handover.
Tracking your parcel
Tracking is emailed after dispatch to the address used at checkout. Please allow up to 24 hours for the courier’s tracking information to update. Check your spam or promotions folder if you cannot find the email.
Delivery details
Please check your delivery address and phone number before placing your order, and ensure someone is available to receive the parcel. Contact us promptly if a detail needs correcting; changes may not be possible after dispatch. An incorrect address may result in additional return or redelivery charges.
Delayed, missing or damaged parcels
If your preparation or delivery estimate has passed, contact us with your order number so we can check the status.
The Krinkle Paper Co is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
Need help?
Email info@krinklepaperco.com with your order number or visit our contact page.